سياسة الاستبدال والإسترجاع

Return or exchange policy for ready-made product: If the product is ready-made and not custom-made, the customer has the right to return the full amount in case of a manufacturing defect or malfunction in the product, or if a different product was delivered than requested. If the reason for the return is the customer's desire and not a defect in the product, only the product value will be refunded, after deducting shipping or delivery costs and any additional fees incurred. For custom-made products: Custom-made products (such as embroidery of names, tailoring, printing, or similar) are not returnable because they are customized based on the customer's request. The customer must submit the return request within 72 hours of receiving the order. Any return requests after this period will not be accepted. Return requests are accepted in case of delay by the store. But if the delay is from the shipping company (delay or loss of the shipment), half of the amount will be refunded to the customer, and in case of shipment loss, contact will be made with the shipping company to claim compensation. Order cancellation and full refund are allowed if the order status on the website is "Being processed," without any restrictions. If the status is "Being executed," the order cannot be canceled except according to the mentioned conditions. The refunded amount will be transferred to the customer after the product arrives at the store and is inspected, or within a period of 3 to 5 working days, to their bank account. Thank you for your cooperation and we wish you an enjoyable shopping experience.